How to Report a Laptop Repair
Log a Ticket: Submit a ticket to our customer support team by Clicking Here.
You will need:
-
- The serial number of the Laptop. Instructions on how to find it can be found Here
- Student Name
- Details of the issue
- Photograph of the Laptop if there is physical damage.
What Happens Next
- Troubleshooting: Our support team may suggest troubleshooting steps to resolve the issue.
- Repair Confirmation: We'll confirm with you if you want to proceed with the warranty repair service. Find out more about the Accidental Damage warranty included with your Laptop Here.
Device Collection:
We'll arrange to collect the device from your child's school.
- A team member will contact you to schedule a specific collection time.
- Before the collection, you may be asked to package your laptop. Please follow the packaging instructions Here
- Please leave the packaged laptop at the school reception before the scheduled collection time.
- The laptop will be collected first thing in the morning on the agreed date.
Return of your Repaired Laptop
Once the repair is complete, the repaired laptop will be returned to the school reception. We'll notify you when it's ready for collection.