We’re here to help. Let us know if there is an issue with the device.
To help us get things fixed quickly, we ask you to have the following information ready:
- The student’s name
- The student’s school
- The device serial number (please see more information here on how to find this)
- A brief description of the problem (e.g. the device is frozen, it won’t switch on, the screen is smashed, etc.)
Because the steps we will need to take differ depending on the problem, please get in touch with us by raising a support ticket HERE, and we will advise you from there on the next steps and what to expect.