Online Store Support

Placing and Managing Orders

• I have already placed an order, but now would like to buy a case
• Placing an order using a Voucher Code
• Placing an order
• Ordering additional products
• How do I order laptops for multiple children?
• How do I add or remove items from my order?

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Products and Services

• About your 2 in 1 laptop
• The benefits of an Olive managed 2 in 1 laptop
• Do I need a protective case for my laptop?
• What are the full services that are included in my bundle?
• What does the support fee cover?

Account Management

• Your Olive for Education Account
• Forgot Your Store Login Details (username or password)

Payments and Payment Plans

• How do I make a payment on the Olive Payment Plan?
• What payment methods do you accept?
• What is the Olive Payment Plan?
• Can I use Humm to pay?
• My order says Initiate Humm Process
• Can I use the Credit Union to pay?

Order Tracking and Delivery

• Tracking and Delivery of Your Order
• I haven’t received my order

Issues with Orders

• I am missing an item, or received a faulty or incorrect item
• Refund policy